Refund policy

At EESY BUYY, customer satisfaction is our priority.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return:

• The item must be unused and in its original condition.
• All original packaging, accessories, manuals, and tags must be included.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products
• Clearance or final sale items
• Customized or personalized products
• Digital products or software (if applicable)

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.